JR Brand Leather is tucked away in the mountain town of Twisp, WA. Most of our customers are either locals who can come on back within three days, or tourists who are just visiting. Therefore, we like for you to make your returns or exchanges with original receipt within three days for credit toward the right product for your needs.
All JR Brand products are hand crafted with care but sometimes inconsistencies in dye, color, texture or markings can occur.
JR Brand is a very small production shop and not a catalog, custom items–made specifically for you–are NOT returnable. If you are not satisfied with an item, you have TEN DAYS from receipt to return it. You simply pay the shipping back to JR Brand Leather and you can
1) exchange your item based upon availability
2) receive a credit toward another product
3) get a full refund, after the item has been inspected to make sure it is unworn, unused, and in its original condition with price tag in place.
Original shipping expense will not be reimbursed. Items over $140 require a 15% restocking fee. If you were lucky enough to get a gift purchased from JR Brand Leather but you are not happy with it, you may exchange it for another item or credit plus shipping. Once again, custom products CANNOT be returned.
If you need to return an item, please follow these instructions: Email Mike Jolley with your item description and reason for return at JRBrandLeather@gmail.com to receive your Return Authorization Number. Include the original receipt, the written email and the RA number with the return merchandise. Put the Return Authorization Number under your return address on the package so I know it’s a return and that it needs immediate attention. Carefully wrap the item and ship it pre-paid and insured, because it will be inspected to make certain it is not damaged, broken, unused, unworn, and in its original condition upon receipt. We also can’t be responsible for lost, mishandled, or stolen packages. We will let you know we’ve received it within ten days and process your return request.